Town Homes Kingston


Answers to Frequently Asked Questions

What is a Tenancy Agreement?

A Tenancy Agreement is a legal binding contract between the landlord and tenant(s). Therefore, it is very important to refer to your lease whenever you have a question or concern. It clearly outlines your responsibilities as a tenant, and the obligations of the landlord.

How does Town Homes Kingston protect my privacy and keep my information secure?

We know security and privacy are important to you – and they are important to us, too. We make it a priority to provide strong security and give you confidence that your information is safe and accessible when you need it.​ Download Privacy Policy (PDF)

When is rent due, and what methods of payment do you accept?

Rent is due in full on the first of each month. Rent payments must be made at our office located at 610 Montreal Street. Acceptable forms of payment include:  pre-authorized payment, post- dated cheques, interact payment, money order or cash.

What happens if I don’t pay my rent?

You will receive a Notice of Early Termination for Non-payment of Rent (N4). If the rent is not paid in full by the date indicated on the N4, an application will be filed with the Landlord and Tenant Board (LTB), which will cost you an additional $170.00. You will then receive paperwork regarding the hearing and if eviction is granted and you do not pay or move by the date specified in the LTB Order, the Enforcement Office (Sheriff) will be contacted to enforce the order. The cost of a sheriff eviction is approximately $350.00, and this will also be charged back to you.

What is rent subsidy?

Rent subsidy is the difference between the market rent for the unit and the rent you pay based on your gross monthly income.

How long do I have to report any changes?

You are required to advise us of any changes in income and/or household composition within thirty (30) business days. Failure to do so could result in losing your rent subsidy.

What is the annual subsidy review?

Once a year, on your anniversary date, you are required to provide paperwork to verify your income and your household composition. Failure to do so could result in your subsidy being revoked.

How can I as a tenant help reduce mould/mildew in my unit?

It is important to provide adequate ventilation to prevent excessive moisture build up upon walls and windows. Most importantly, all occupants should close the door to the bathroom and turn on the ventilation fan or open the window for 5 minutes when showering or bathing. In the kitchen, avoid excessive rapid boiling of water while cooking and always run the stove fan. Tenants are responsible for washing all mold and/or mildew off all cleanable surfaces to prevent accumulation. Possible cleaning solutions include vinegar, detergent or a mixture of one part bleach to 2 parts water.

How often do I need to change my furnace filter?

It is the tenant’s responsibility to change furnace filters. During the heating season furnace filters should be checked and changed regularly. Depending on whether there are pets in the house it may be necessary to change them monthly. Failure to keep your filter clean can result in your furnace not working. Always check your furnace filter first before calling for a furnace repair to avoid being charged for the service call.

Where am I allowed to park?

Tenant and visitor parking are clearly marked in all our locations. Tenants must register their vehicles with our office, and must have a parking sticker displayed in their vehicles. It is the tenant's responsibility to inform their guests to park in the area designated for visitors. Tenants and visitors that do not obey the parking regulations will be ticketed and/or towed.

If I have a complaint, who do I call?

If your quiet enjoyment is seriously being disturbed, particularly in the late evening or early morning hours, you should call the Police. The next business day advise the office in writing of the incident and provide a written account of the events including the date and time. You can file an official complaint using the following form: Tenant Complaint Form (PDF) .

What is the procedure for maintenance repairs?

Phone: 613-546-5591 extension 1571
If you get voice mail, please leave a detailed message both day and night.
Email: Tracey at [email protected]
In person: 119 Van Order Drive, Kingston between the hours of 8:15 a.m. and 12 noon and 1:00 p.m. and 4:15 p.m. Monday to Friday
Phone available in the lobby at Town Homes Kingston office, 610 Montreal Street from 8:30 a.m. to 12:30 p.m. Monday to Thursday
For required Information

What is considered an emergency maintenance request, and who do we call?

An emergency request must be problems that cannot wait, this includes:  no heat, no power, overflowing toilet and serious leaks ONLY.  Dial 613-546-5591 and press "8".
Please, for fire, medical, or police emergency, do not waste time by calling the office first. YOU MUST CALL 911

What if I lose the keys to my unit?

Tenants cannot alter or change locks on their units. You must inform Kingston Frontenac Housing Corporation if you require a lock change or keys. You will be charged back the cost of changing locks or new keys. If you misplace your keys after hours and find yourself locked out of your home; call a locksmith.

Can I make modifications to my unit?

If you would like to make a modification(s) to your unit, please Contact Town Homes Kingston office. Should you wish to paint your unit, please fill out a Modify Unit Request form at our office or download below. If permission is granted, you will be notified in writing by staff.

Request to Paint Unit Request: Download (DOCX)

Do I need household insurance?

Yes, household insurance is mandatory. This will insure you against theft, fire, power failure, floods, etc., as well as damage that may be caused by you, your children, or pets in a civil suit. You must provide proof of insurance to Town Homes Kingston on an annual basis.

What do I have to do if I plan on moving?

All tenants wishing to vacate their unit must submit 60 day written notice to our office. All tenant notices to vacate must end on the last day of the month. Tenants giving short notice, less than 60 days, will be held responsible for the additional time required to 'proper' notice.

What happens if I transfer to another housing provider and receive paperwork regarding money owing?

If at any time, it is determined that the Tenant owes monies to another non-profit Landlord, the Tenant will be required to sign a repayment agreement with the former Landlord and provide a copy of the repayment agreement to the current Landlord. If the tenant fails to sign a repayment agreement or fails to make the payments as set in the repayment agreement, the Tenant's subsidy could be permanently revoked, and the household would become a market household.